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Cross Snitch Shipping Policy

At Cross Snitch, we strive to provide you with an exceptional shopping experience. Our goal is to make your shopping and delivery process seamless and stress-free. Please read our shipping and returns policy to understand how we handle deliveries and cancellations.

Shipping Policies

● Single Address Delivery: Orders placed on www.crosssnitch.com will be shipped to a single address. For multiple addresses, please place separate orders.

● Courier Partners: We collaborate with trusted courier services to ensure timely and efficient deliveries. Our partners may change as needed for better service.

● Service Area: We currently accept orders only from Pakistan. International shipping is not available.

● Free Delivery: All orders qualify for free delivery with no hidden charges. Customers do not need to pay any additional amount to the rider.

● Delivery Time: 4-6 working days for major cities and 6-8 working days for other areas. Delivery times may vary during peak seasons, holidays, or unforeseen circumstances.

● Processing Days: Orders are processed from Monday to Friday. Orders placed on weekends will be processed on the next working day.

● Delayed Orders: If your order is delayed, contact us at +92 334 7766 413 or email crosssnitch@gmail.com.

● Multiple Shipments: We strive to ship all items together, but if certain items are unavailable at dispatch, we may deliver them separately.

● Invoice & Tracking: An invoice will be included with your package. If you don’t receive one, contact us. Order confirmation and tracking details will be sent via email.

● Payment Methods: We offer 100% secure online payments via bank credit/debit cards and cash on delivery (COD).

● Damaged/Incorrect Products: If you receive a damaged or incorrect product, report it within 24 hours with your Order # and product photos at +92 334 7766 413.

● Note to Customers: Cross Snitch reserves the right to cancel orders for reasons including, but not limited to, items being out of stock or declined credit card payments by the issuing financial institution.

● Color Disclaimer: Actual colors may vary. This is due to the fact that every computer monitor has a different capability to display colors and that everyone perceives colors differently. We strive to edit our product photos to reflect real-life colors as accurately as possible, but slight variations may occur. We cannot guarantee that the color displayed on your monitor perfectly matches the actual product color.

Cross Snitch Exchange Policy – FAQs

● Can I exchange my order?

Yes, you can exchange your order within 07 days of purchase, as long as the item is unused, unwashed, and in its original packaging with all tags attached.

● How do I request an exchange?

To initiate an exchange, contact our customer support team at +92 334 7766 413 or crosssnitch@gmail.com with your order number and reason for exchange.

● What items are eligible for exchange?

Items must be unused, unwashed, and in their original packaging. Products purchased at full price can be exchanged.

● What items are NOT eligible for exchange?

Items bought during a sale or at a discounted price, as well as products that are damaged, altered, or used.

● What if I receive a damaged or incorrect item?

Please report it within 24 hours of delivery by contacting us at +92 334 7766 413 or crosssnitch@gmail.com with your Order # and product photos.

● How long do I have to request an exchange?

You have 07 days from the order date to request an exchange.

● Do I need to pay for return shipping?

Yes, customers are responsible for return shipping costs when sending the item back for exchange.

● How long does the exchange process take?

Once we receive and inspect the returned item, we will process your exchange and dispatch the new item within 72 hours. If there are any delays, we will inform you.

● Can I exchange my item for a different product?

Yes, you can exchange your item for another product of equal or greater value (difference in price must be paid).

● Can I exchange multiple items from my order?

Yes, as long as all items meet the exchange criteria, you can exchange multiple products from the same order.

● Can I return an exchanged item?

No, once an item has been exchanged, it cannot be exchanged again.

● Can I cancel my order?

Orders can be canceled before dispatch. Once shipped, our exchange policy applies.

● Do you offer refunds?

We do not offer cash refunds. However, in exceptional cases (e.g., if a product is out of stock), a refund may be processed. Shipping costs and taxes are non-refundable.

● What if I receive an incomplete order?

If you receive an order with missing items, please report it within 48 hours of delivery, and we will resolve the issue.

● How can I check the status of my exchange?

You can contact our support team at crosssnitch@gmail.com or +92 334 7766 413 for updates on your exchange request.