Exchange Policy

Yes, you can exchange your order within 07 days of purchase, as long as the item is unused, unwashed, and in its original packaging with all tags attached.

To initiate an exchange, contact our customer support team at +92 334 7766 413 or crosssnitch@gmail.com with your order number and reason for exchange.

Items must be unused, unwashed, and in their original packaging. Products purchased at full price can be exchanged.

Items bought during a sale or at a discounted price, as well as products that are damaged, altered, or used.

Please report it within 24 hours of delivery by contacting us at +92 334 7766 413 or crosssnitch@gmail.com with your Order # and product photos.

You have 07 days from the order date to request an exchange.

Yes, customers are responsible for return shipping costs when sending the item back for exchange.

Once we receive and inspect the returned item, we will process your exchange and dispatch the new item within 72 hours. If there are any delays, we will inform you.

Yes, you can exchange your item for another product of equal or greater value (difference in price must be paid).

Yes, as long as all items meet the exchange criteria, you can exchange multiple products from the same order.

No, once an item has been exchanged, it cannot be exchanged again.

Orders can be canceled before dispatch. Once shipped, our exchange policy applies.

We do not offer cash refunds. However, in exceptional cases (e.g., if a product is out of stock), a refund may be processed. Shipping costs and taxes are non-refundable.

If you receive an order with missing items, please report it within 48 hours of delivery, and we will resolve the issue.

You can contact our support team at crosssnitch@gmail.com or +92 334 7766 413 for updates on your exchange request.